1. What is the cost of shipping?
Shipping for all orders within India is Free. Please note, for the international orders of and below INR 25000, the shipping charges are INR 1000/kg.
2. How long will it take for the order to reach me?
Please refer to the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of shipping, it takes about 5 to 7 working days for domestic orders and 12-15 working days for international orders to reach you.
If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
3. What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery time. If the package has not reached to you the expected delivery date, please call us on +91 9636211112 or write to us at firstname.lastname@example.org and we will try our best to resolve your issues.
4. My order has been shipped. Can I track it?
For orders within India, once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse.
Prepaid express shipping orders take upto 5-7 business days.
We take 12-15 working days to ship international orders from our end.
CUSTOMS AND DUTIES
The customs and duties for international customers will be borne by the customer, it cannot be estimated by us before or after placing an order with us. Also we cannot assure you if the particular order needs to be paid for or not, it's totally not under our control.
Prepaid orders are not eligible for cancellation.
CANCELLATION BY MOONSTRUCK
Please note that there may be certain orders that we are unable to accept/fulfill and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We may also require additional verification or information before accepting any order.
We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
The customer agrees not to dispute the decision made by Moonstruck and accept Moonstruck’s decision regarding the cancellation.
Delivery takes 5 to 7 business days. Delivery time excludes payment verification & administrative processes.
Orders are mailed out within 48 hours upon payment verification. (excluding weekends & public holidays)
Delivery is trackable and 100% insured.
The customer or addressee (anyone living at the address) will be required to sign for the package at the door.
If no one is at home/office to receive it a redelivery will be attempted up to 2 more times. You will be contacted by the courier company for a suitable time for redelivery.
As soon as the order is shipped, we will send a detailed message with the name of the courier company and tracking number. It is customer's duty to follow up with the courier company. It's only after that we can help them with the exact status of order along with its location.
Your orders will only be processed and packed during the operation hours. Our mailing team operates from 10:00 am to 5:00 pm, Monday - Saturday (exclusive of Public Holidays).