Returns & Exchanges

 

EXCHANGE or RETURN

Know your store's EXCHANGE or RETURN policy, we created this for relaxation in your mind and to keep your focus on selecting best style that looks good on you. Your satisfaction is our believe.

  • Size matters: Each garment we deliver you must be a good fit to you, so we request if you feel your body type is differing with the size chart we provided, feel free to mark notes while placing your order, we shall try to get best fit for you, but please note changing the size of garment from our standard size requires a prepaid order. Garment you received isn't a good fit for you, please feel free to communicate us by mail at crm@maadees.com or Whatsapp on http://wa.me/+919636211112 (It's clickable Link will open your Whatsapp app) at earliest in 24-48 Hours from the date of delivery of the product, team will be happy to help you for exchange your product with a customised size.
  • Sunday & National Holidays are non working hours for our support team so please be relaxed if doesn't getting reply on these days, after dropping message our team will respond you at earliest for sure.
  • Placed Return request: Once return/exchange request is placed it's assigned to our logistics partner to collect the parcel (we request you to please deliver entire product as received by you, logistic partner are supposed to take photograph of the product while pickup), as soon as the parcel is received in the warehouse team does a QC like any worn, damaged, washed, altered, any spots, tags of garment or such things, post QC issuing exchange is automatic process and shipped within 24 working hours. Please handover the original packing of the garment.
  • Hassle free pickups: Return pickup will be initiated for the order by team Moonstruck. We have policy to charge of INR300 for pickup and redeliver of the product. In case size/fit is not for you no charges will be levied. In such cases your sizes may be asked by support team for better fitment of garment on your body.
  • Store Credits: We value your investment on styles so in case you feel styles you received are not workable on your body we provide store credits with validity of one month and extendable for another month on request, honouring any REFUND request is big trouble to serve you in better way. Please respect your investment for your attitude.
  • Products purchased against Coupon code/Store Credit are not applicable for exchange or return. We request you to kindly check the size and ask our representative to guide you for any queries. 
  • Direct Return: Always feel free to communicate with team for returns, it may put you in trouble for your effort of direct returning without communicating with team. Our experience says such parcel may lost or damaged or not linked with your order id. We respect your investment and always happy to help you.
  • Tempered or open parcel: In case the Parcel you are receiving is tempered or in open condition at the time of delivery, kindly do not accept the parcel can take a photograph of the same and convey the same to the customer care executive of Moonstruck. We will handle the case and find the best solution for you.
  • Where to request for returns: Please use our mail/Whatsapp provided above, posting return/exchange request on social media creates a bad repo of yours in public and the request remains unsolved as concern team doesn't have access of these (Facebook, Facebook messenger, Instagram, etc) 
  • Human Errors in QC: All product undergoes a high QC and we ensure the products without any defect before we deliver them. If the you receive defective garment feel free to communicate team on provided mail/whatsapp, we value your investment and you shall get exchange for the same with INR200 store credits for your next purchases.
  • Products differing with picture: Some times color of the garment you may feel different, this is due to hi light during photoshoot still if you feel garment is differing with the picture shown on website feel free to communicate with team, return/exchange can be initiated. 
  • Customisation- Different body types need customisation of garment, we value your need and wish you must look fabulous with styles of Moonstruck. please place a prepaid order with sizes and notes in note section while placing order.
  • Cancellation- Changed your mind for a different style, no worry please communicate us on  crm@maadees.com or Whatsapp http://wa.me/+919636211112 (It's clickable Link will open in your WhatsApp app) in 24 hours after placing the order. It will save your time. 

Coupon Code- 

  • Preset validity of coupon code is 30 days (one month) but no worries your investment is safe and it's extendable for another month upon your request.
  • We value your decision and your order using coupon code are the one of your good decision, exchanges request of these makes your decision failure. Please do not request exchange again to make your decision failure.